- Can I change my travel dates?
You may be able to change your travel dates depending on the rules of your trip, which are displayed when you choose your trip and on your receipt if you have already purchased your trip.
- Can I change the name on a ticket?
No, we will not be able to change the name on a ticket. If you have misspelled your name, you may request that we cancel your ticket depending on the rules of your trip and purchase a replacement.
- Can I use only the return part of my ticket?
If you have two or more flights with a single ticket number, you will not be allowed to check-in for a flight without flying all the preceding flights in your ticket. However, if you have separate ticket numbers for your leaving and return flights, you may fly the return flight without having to fly the leaving flight, depending on the rules of your trip.
- How can I change or cancel my trip?
Email help@musafir.com or talk to our Travel Experts on 600 544 405 to request a change or cancellation at least 24 hours before your trip begins. Our Travel Experts are happy to help if you require a change or cancellation at shorter notice; however, if they’re unable to do so or are unavailable, you will need to contact the airline or hotel for your trip directly.
- How can I enter my frequent flyer card number into my booking?
You will be given the option to fill in your frequent flier number when you purchase your trip. You may also email help@musafir.com or talk to our Travel Experts on 600 544 405 if you would like to add your frequent flier number after your purchase. Remember that you may not be entitled to frequent flyer awards on all trips, depending on the rules of your trip and the terms of your frequent flier program.
- How long do refunds take to process?
We process all refunds within 15 working days; however, the refund may take up to an additional 30 working days thereafter to appear on your statement.
- I cancelled my trip directly with an airline or hotel. How do I get a refund?
Email your Musafir Booking Reference and the details of your cancellation to help@musafir.com. Our Travel Experts will review your request and provide an update within 3 working days.
- What are the change and cancellation charges for my trip?
You will find the change and cancellation rules for your trip by clicking the "rules of your ..." link which is displayed when you choose your trip and on your receipt if you have already purchased your trip.
- What if I have not yet received my refund?
All refunds take 15 working days to process after the date on which you receive a refund acknowledgement from us; however, your refund may take up to an additional 30 working days thereafter to appear on your statement.. If you have not received your refund after the first 15 working days, please email help@musafir.com to request a refund confirmation code.
- Can I book now and just pay a deposit?
No, you will need to pay in full when you purchase a trip; however, we do offer easy payment options in up to 6 installments through select banks. Visit our home page or talk to our Travel Experts on 600 544 405 to find out more.
- I have never been asked for my passport details in the past. Why is it required now?
Several countries now require advance passport details when you purchase your ticket as a part of their increased security measures. If you do not have a passport or do not require a passport to travel to a country, email help@musafir.com or talk to our Travel Experts on 600 544 405.
- Is there a deadline by which I need to provide my passport details?
If you are given the option to provide your passport details after your purchase, you must provide this information at least 72 hours before travel.
- Is a nonstop flight the same as a direct flight?
No, they are different. A nonstop flight does not stop at any intermediate airports, but a direct flight may stop at one or more intermediate airports which will not appear on your ticket. Although it does not happen in most cases, you may be requested to leave the aircraft or pass through immigration at these intermediate airports.
- How do I provide my passport details?
You may provide passport details by clicking the "Provide your passport details" button in your ticket email up to 72 hours before departure.
- The name on my ticket does not exactly match my passport. What should I do?
Most airlines only require that the first name and last name on your ticket match the first name and last name on your passport. Most airline reservation systems do not accept long names, spaces or
punctuation marks on tickets, so these will be removed or abbreviated automatically when your ticket is issued. If your travel requires that your full name be associated with your ticket for legal purposes, you may provide this by clicking the "Provide your passport details" button in your ticket email up to 72 hours before departure.
- What if I don't wish to provide my passport details?
If you fail to provide your passport details where required, you may not be able to board your flight and may not be entitled to a refund, depending on the rules of your trip.
- What if I want to make a booking for more than six passengers or a group booking?
You may book a trip for up to nine travelers online. If your trip involves more than nine travelers, please email help@musafir.com or talk to our Travel Experts on 600 544 405.
- What if I want to return from/to a different airport?
Use the "Multiple cities" option on our website to choose up to three different routes when you search for a flight. If your trip requires more than three different routes, please email help@musafir.com or talk to our Travel Experts on 600 544 405.
- What is a code-shared flight?
A code-shared flight is one where an airline sells seats on a flight operated by a different airline. For example, if flight A 123 by airline A has an "Operated by airline B" note on your ticket, you will need to report to the counter for airline B when you check-in at the airport.
- What is premium economy?
A number of airlines offer enhanced economy class services on select routes, but the actual services vary from airline to airline. If you would like to know more, please email help@musafir.com or talk to our Travel Experts on 600 544 405.
- Why is there no space between my names on my ticket?
Most airline reservation systems do not accept long names, spaces or
punctuation marks on tickets, so these will be removed or abbreviated automatically when your ticket is issued. If you have filled in multiple names in the first or last name fields, these will appear as one word with no spaces on your ticket. If your travel requires that your full name be associated with your
ticket for legal purposes, you may provide this by clicking the "Provide
your passport details" button in your ticket email up to 72 hours
before departure.